Explaining Cooperative Behavior in Building and Civil Engineering Projects’ Claims Process: Interactive Effects of Outcome Favorability and Proced

Posted: February 2, 2011 in Penelitian MK

>

Authors:
Aibinu, Ajibade Ayodeji1 aaibinu@unimelb.edu.au
Ofori, George2 bdgofori@nus.edu.sg
Ling, Florence Yean Yng3 bdglyy@nus.edu.sg
Source:
Journal of Construction Engineering & Management; Sep2008, Vol. 134 Issue 9, p681-691, 11p, 2 Diagrams, 3 Charts, 2 Graphs
Document Type:
Article
Subject Terms:
*CIVIL engineering
*PROJECT management
*CONTRACTS
*MANAGEMENT
*CONTRACTORS
*INTERVIEWS
*INDUSTRIAL arts
*SELF-employed
PSYCHOLOGICAL aspects
Abstract:
Cooperation is fundamental to successful procurement and delivery of building and civil engineering projects. This study explores the role of perceived fairness as a motivator of cooperative behavior in the process for administering project claims. The objective is to investigate how a contractor’s perceptions about fairness of the procedure for administering project claims would interact with the outcome received from the claims to influence the contractor’s cooperative behavior in terms of conflict intensity and potential to dispute. The data collection instrument was a structured questionnaire. Face-to-face interviews were conducted with 41 contractors’ personnel regarding their experience with claims on 41 completed projects in Singapore. The data were analyzed using the structural modeling approach. The results indicate that on projects where contractors did not receive a favorable outcome from claims, there was lower intensity of conflict and lower potential to dispute when contractors perceived that the procedure for administering the claims was fair than when the procedure was perceived to be unfair. The findings suggest that, in construction, cooperative behavior is a combined function of the outcome and procedure leading to that outcome. It also suggests that enhancing cooperative behavior goes beyond formal contract provisions but rather how the contract is administered in practice. It is recommended that employers’ project management team whose actions of rejecting invalid claims may be misinterpreted and disputed pay greater attention to how decisions on claims are reached. A fair procedure could cushion the effect of an unfavorable decision and thereby reduce a contractor’s uncooperative attitude. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Construction Engineering & Management is the property of American Society of Civil Engineers and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder’s express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Author Affiliations:
1Lecturer, Melbourne School of Design, Faculty of Architecture Building and Planning, Univ. of Melbourne, Parkville, Victoria 3010, Australia (corresponding author)
2Professor, Dept. of Building, National Univ. of Singapore, 4 Architecture Dr., Singapore 117566
3Associate Professor, Dept. of Building, National Univ. of Singapore, 4 Architecture Dr., Singapore 117566
ISSN:
07339364
DOI:
10.1061/(ASCE)0733-9364(2008)134:9(681)
Accession Number:
33835894
Database:
Academic Source Complete
Images:


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s